Troubleshooting

Most Manage questions come down to sign-in, your role, or your plan. Here is what the common cases mean.

I cannot sign in#

• "Incorrect email or password" - the credentials did not match. Check for typos and caps lock.
• Account or subscription not active - your account is not enabled, or your company's plan is not valid right now. Your administrator can sort this out.

See Sign in and access.

An area or button is missing#

The rail and toolbar only show what your role allows. If a project area (the table editor, imports, Connect and so on) or an action (creating a project, editing data, inviting contacts) is not there, ask your administrator to grant the permission. See Roles and permissions.

I cannot edit cells in the grid#

Editing directly in the grid is a Pro feature. On Go you still add and edit records through the row editor - use New row, or select a row and choose Edit. See Editing records.

I can only add one filter or sort#

Combining multiple filter or sort rules is a Pro feature. On Go you can apply one filter rule and sort by one column at a time. See Filtering, sorting and views.

There is no Views tab, or I cannot save views#

Saved views are a Pro feature. The Views tab is disabled on Go.

I cannot see validation#

The data validator is a Pro feature. The validation indicator and results are unavailable on Go.

The Connect area is not there#

Connect appears only when your company has it enabled and your role allows it. If you expect it and do not see it, ask your administrator.

Still stuck?#

Note what you were doing and any message you saw, and contact GIMLabs support or your company administrator.