# Troubleshooting

> Common issues with sign-in, permissions, plans and the table editor - and what they mean.

Most Manage questions come down to sign-in, your role, or your plan. Here is what
the common cases mean.

## I cannot sign in

- **"Incorrect email or password"** - the credentials did not match. Check for
  typos and caps lock.
- **Account or subscription not active** - your account is not enabled, or your
  company's plan is not valid right now. Your administrator can sort this out.

See [Sign in and access](/manage/sign-in-and-access).

## An area or button is missing

The rail and toolbar only show what your **role** allows. If a project area (the
table editor, imports, Connect and so on) or an action (creating a project,
editing data, inviting contacts) is not there, ask your administrator to grant the
permission. See [Roles and permissions](/manage/sign-in-and-access#roles-and-permissions).

## I cannot edit cells in the grid

Editing **directly in the grid** is a **Pro** feature. On **Go** you still add and
edit records through the **row editor** - use **New row**, or select a row and
choose **Edit**. See [Editing records](/manage/table-editor/editing-records).

## I can only add one filter or sort

Combining **multiple** filter or sort rules is a **Pro** feature. On **Go** you can
apply one filter rule and sort by one column at a time. See
[Filtering, sorting and views](/manage/table-editor/filtering-sorting-views).

## There is no Views tab, or I cannot save views

**Saved views** are a **Pro** feature. The Views tab is disabled on **Go**.

## I cannot see validation

The **data validator** is a **Pro** feature. The validation indicator and results
are unavailable on **Go**.

## The Connect area is not there

**Connect** appears only when your company has it enabled and your role allows it.
If you expect it and do not see it, ask your administrator.

## Still stuck?

Note what you were doing and any message you saw, and contact GIMLabs support or
your company administrator.