# Troubleshooting

> Common issues signing in, accessing data and exporting - and what they mean.

Most Insight questions come down to access, what is in your data, or a slow
connection. Here is what the common cases mean.

## I cannot sign in

- **"Incorrect email or password"** - the credentials did not match. Check for
  typos and caps lock.
- **Account not active** - your account is not enabled yet. Ask your
  administrator to activate it.
- **Subscription inactive** - your company's plan is not valid right now. Your
  administrator can sort this out.

See [Sign in and access](/insight/sign-in-and-access).

## I see "Access Denied"

You are signed in, but your role does not have the **View** permission for
Insight. Ask your administrator to grant it. See
[access and permissions](/insight/sign-in-and-access#access-and-permissions).

## I was signed out unexpectedly

Insight checks your session while you work. If it signs you out with a notice,
your session ended - usually because an administrator ended it remotely to free a
seat, or it expired. Sign in again when you are ready.

## There are no tables, or no data

- **No configuration selected** - if your company has more than one
  configuration, pick one from the sidebar switcher to see its tables.
- **Empty tables** - tables with no records are dimmed and show a count of zero.
  That table simply has no data in this configuration yet.
- **A filter is hiding rows** - check whether a
  [project filter](/insight/explorer/filtering) is applied, and clear it to see
  every project again.

## The Geology button is missing

The [geology overlay](/insight/explorer/geology) only appears when the table you
are viewing has matching geological descriptions (GEOL or DLOG) in the
configuration. If the button is not there, the current table has nothing to
overlay.

## I cannot export

The **CSV** and **JSON** buttons only appear if your role has the **Export**
permission. If you can browse but not export, ask your administrator. See
[Exporting data](/insight/explorer/exporting).

## Everything is slow or erroring

- Insight reads live data, so it needs an internet connection.
- Very large tables take longer to load and export;
  [filter by project](/insight/explorer/filtering) to narrow them down.
- If you make a lot of requests in a short time you may be rate limited for a
  moment - wait a few seconds and try again.

## Still stuck?

Note what you were doing and any message you saw, and contact GIMLabs support or
your company administrator.