# Troubleshooting

> Common issues signing in, finding data and exporting in Connect - and what they mean.

Most Connect questions come down to your invitation or the access the project team
gave you. Here is what the common cases mean.

## I cannot sign in

- **Invitation not set up** - if you have not set a password yet, use the link in
  your invitation email to **set up your account** first.
- **Password rules** - your password must be at least 10 characters with an
  uppercase letter, a lowercase letter, a number and a special character.
- **Forgotten password** - use **Forgot password?** on the sign-in page to get a
  reset link (it expires in an hour).

See [Getting access](/connect/getting-access).

## My access has expired, or a project is missing

Connect access has an expiry date and can be changed by the project team. If you
are signed out, see "expired or inactive" messages, or a project has gone, your
access has likely expired or been updated. Contact the person who invited you.

## A table, column or location is missing

What you see is set by the project team. Tables or locations can be hidden if your
access is **locations only**, **complete locations only**, or has **empty tables**
hidden, and the **Hole Status** and **Geology** options only appear when shared.
If you need something you cannot see, ask the person who shared the project.

## I cannot export

The export controls only appear if your access allows **exporting**. **AGS** and
**PDF logs** also need the company that shared the project to be on the **Pro**
plan; **CSV** is always available with export access. See
[Exporting data](/connect/exporting).

## I see "No media access"

The **Media** area has not been shared with your account. Ask the project team to
grant it if you need it. See [Media](/connect/media).

## Still stuck?

The quickest route is the person who invited you - they manage your access. For
anything else, contact GIMLabs support.